Reading list recommended during the Masterclass: How to create high performance teams with Emotional Intelligence
Summary of the key concepts
Psychological Safety in Teams is something beyond interpersonal trust; there was evidence of a coherent interpersonal climate within each group characterized by the absence or presence of a blend of trust, respect for each other’s competence, and caring about each other as people. The study shows the usefulness of the construct of team psychological safety for understanding collective learning processes.
We need to learn to develop strategies of communication, compassion, empathy and emotional intelligence skills to grow up in new work-culture. An intelligent person could not develop at all without emotions (Evans 2003) we need to know how develop it, to be aware what to do for an effective atmosphere and efficiency at work. Amy Edmondson (1999.)
Emotional intelligence skills are a balance between feelings and reason. It is a learning process during the whole life, and it is not determinate from the genetic or in the infancy (Morgado 2010) and this process help us to adjust to the environment, and this successfully adjustment depends on the management of emotions, cognitions and assertiveness. That will give us the key to manage the role of social conflicts and prevention of bullying, to solve the problems in a heathy and realistic way, and this will be a benefit for the business in the long-term sense. John Mayer, Peter Salovey define emotional intelligence as “the ability to perceive emotions, to access and generate emotions to assist thought, to understand emotions and emotional knowledge, and to reflectively manage emotions so as to promote emotional and intellectual growth (1997) they define emotional intelligence as the ability to reason with, and about, emotions.
Guidelines for Becoming a successful Multicultural communicator
- Recognize that every human being has emotions, needs, and feelings that are as sensitive as your own
- Try to understand the rules and norms of the culture or cultures of any person with whom you communicate
- Respect the customs and traditions of others
- Listen actively when someone from another culture is talking to you
- Learn to cope with uncertainty
- Understand and appreciate your own culture
- Avoid stereotyping people who are different from us
- Be aware of your own ethnocentrism
This masterclass was hosted at the ESA Innovation Center in Noordwijk in September 2019, with the keynote speakers: NASA Astronaut Charles J. Camarda, Prof. Dr. David Caruso from Yale University, Psychologist Celia Avila-Rauch and Jara Pascual.
Contact us, if you want to host a Masterclass “How to create High performing teams with Emotional Intelligence” for your team and organization: firstname.lastname@example.org.